Focus
A Request Form Built Around Triage
The form asks what a flight coordinator needs to plan the mission.
Case Study
BookAirAmb
A booking desk for air ambulance missions: a triage-aware request form, a route price calculator and a browser call button, in two languages
- Capture route, mobility level and diagnosis in one request, so the desk can quote instead of calling back
- Show an indicative route price before a conversation starts, instead of "contact us for pricing"
- Serve English and Russian enquiries from the same site, with a 24/7 desk reachable by phone, WhatsApp or browser call
Overview
What it had to solve
Someone arranging a medical flight is usually doing it in the worst week of their life — a relative in a foreign hospital, an insurer asking for numbers, no idea what any of it costs. A generic contact form makes that worse: the desk has to call back three times before it can even quote. This site is built so that one submission carries the route, the patient's mobility level and the diagnosis, and so that the cost range is visible before the first conversation.
Focus areas
What had to work
Modules
What was built
A Request Form Built Around Triage
The form asks what a flight coordinator needs to plan the mission.
- Service, departure and destination given as a city or the hospital itself, with an optional date
- Mobility captured as a level — walking, wheelchair, stretcher or intensive care and ventilated
- Diagnosis and patient age alongside the requester's details, with explicit consent to process the data for a quote
Route Price Calculator
The cost question is answered on the site, not held back for a call.
- Departure and destination picked from the countries the desk actually serves, then aircraft class and level of care
- Indicative minimums and range per class — light jet, midsize, long range and commercial stretcher or escort
- Payment routes stated up front: bank transfer, a secure card link, or direct billing to the insurer
Two Languages and a 24/7 Desk
Every path to the dispatch desk is one tap from anywhere on the site.
- English and Russian versions on their own routes, with per-service and per-aircraft pages in both
- Call from the browser with no app, SIM or phone number, plus WhatsApp and the direct dispatch number
- Fleet pages with cruise speed and range per aircraft, and a news section for repatriation and cost guidance
Screens
Platform screens
Booking
The mission request form
Route, patient mobility and diagnosis are captured in a single submission that reaches the dispatch desk immediately.
Pricing
Route fees and payments
An indicative estimate by distance, aircraft class and level of care, with the binding price still coming as a written quote.
Fleet
Aircraft and service pages
Each aircraft and each of the six services has its own page in English and Russian.
Next step
Have a similar workflow? Let's map it.
Tell us where the process gets stuck. Nick replies with a scope outline and a price range.